az999 Privacy Policy

Section 1

az999, as a safe and reliable online gaming platform, treats your privacy as its highest priority. We believe that every user's personal information is their own property, and protecting that information is our primary responsibility.

This Privacy Policy applies to the following individuals:

• All registered members on the az999 website
• Visitors who use our services in any way
• Anyone who contacts our support team

This policy is consistent with applicable data protection laws in Bangladesh and international best practices. We will notify you of any changes.

Section 2

az999 collects several types of information in order to provide its services. These are described in detail below.

2.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details (for identity verification)
• Details of your preferred payment method (bKash, Nagad, Rocket, Upay)

2.2 Financial Transaction Information

We retain information related to financial transactions to ensure the security of deposits and withdrawals. This includes the transaction date, amount, and mobile banking reference number. We never collect or store your mobile banking PIN or password.

2.3 Usage History and Technical Information

Some technical information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Information collected through cookies and session tokens
• Referrer URL (the source from which you arrived at the site)

2.4 Customer Support Communication Information

When you contact us via live chat or email, we keep a record of the content of that conversation along with the date and time of contact. This helps us improve our service quality and resolve your issues more quickly.

Section 3

az999 uses collected information only for the following specific purposes:

1. Account management and verification: To create and manage your account and verify your identity. This is essential for preventing fraudulent activity and money laundering.
2. Transaction processing: To securely process your deposit and withdrawal requests and to maintain accurate financial records.
3. Service improvement: To analyse user experience and further improve our platform and services.
4. Customer support: To provide prompt and effective resolution of your questions and issues.
5. Security assurance: To prevent unauthorised access to accounts and cyber attacks.
6. Legal compliance: To meet applicable legal obligations or respond to requests from law enforcement agencies.

Section 4

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: These are necessary to keep your login session active and to run the platform's core functionality. They cannot be disabled.
• Functional cookies: Used to remember your language preference and other settings.
• Analytics cookies: Collect statistics to understand which parts of the site are used most. This information is anonymous.

4.2 Cookie Controls

You can delete or block non-essential cookies at any time from your browser settings. Please note that blocking certain cookies may limit some features of the platform.

Section 5

az999 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To complete transactions through bKash, Nagad, Rocket, and Upay, we share the necessary financial information with these payment service providers. All of these payment providers operate under their own privacy policies, and we verify their data protection standards.

5.2 Game Software Providers

Various game providers on our platform (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.) use the minimum information necessary to operate games. All of these providers comply with international data protection standards.

5.3 Legal Obligations

We are required to provide necessary information to comply with court orders, legitimate requests from law enforcement agencies, or applicable legal requirements. In such cases, we provide only the information legally required.

Section 6

az999 uses industry-leading technology and processes to protect your information.

6.1 Technical Security

• SSL/TLS encryption: Every data transfer between your browser and our servers on our website is fully encrypted.
• Data encryption: Sensitive information such as passwords and payment details is also stored in encrypted form on the server.
• Firewall and intrusion detection: Our network is monitored around the clock.
• Two-step verification: This feature is available to further strengthen account security.

6.2 Organisational Security

• Only authorised staff can access the information they need
• Regular security audits and vulnerability assessments are conducted
• All staff receive data protection training
• An Incident Response Plan is kept ready

6.3 Steps in the Event of a Data Breach

If a data breach occurs, we will investigate promptly and notify affected users in a timely manner. We will make every effort to minimise harm.

Section 7

az999 does not retain any information beyond what is necessary. Retention periods for different types of information are listed below:

• Account information: For as long as the account is active, and for a specified period after account closure in accordance with legal obligations.
• Financial transaction information: Retained for the long term in accordance with Bangladesh's financial regulations.
• Customer support communications: For a reasonable period after the issue is resolved.
• Technical logs: For a limited period for security review purposes.

Once the retention period ends, information is securely deleted or anonymised.

Section 8

As a user of az999, you have the following rights over your personal information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will provide you with a copy of that information within a set timeframe.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Having accurate information is important for both you and us.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or the need to resolve ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications or for specific purposes.

Section 9

az999 is an adults-only platform. Our services are for those aged 21 and above only.

We do not intentionally collect any personal information from minors. Age verification is mandatory at registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact our support team promptly.

Section 10

az999 reserves the right to update this Privacy Policy from time to time. When changes are made:

• The updated date on this page will be changed
• For significant changes, registered members will be notified by email or through a notice on the platform
• Continued use of the platform after changes are made will be considered your acceptance of the new policy

We recommend visiting this page regularly so you stay informed about the latest policy.

Section 11

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. az999's support team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.

We commit to treating any privacy-related request or complaint seriously and to resolving it within a reasonable timeframe.

For more information, please also visit our Terms & Conditions and Responsible Gaming pages.